Program Schedule

  • 15:00 - 18:00
    Registration Desk
  • 18:15 - 19:30
    Informal Speed Networking / additional fee
  • 19:30
    Networking Dinner @ Hilton Hotel / additional fee
  • 22:30 - Open End
    Hilton Hotel Bar
  • 10:00 - 12:00
    Workshop: Nudging consumer's behavior to achieve better collection results / additional fee
    Field trip 1: EOS Bulgaria - Best practices in call centre collection / additional fee
    Field trip 2: Klear - peer to peer lending or the future of credits / additional fee
  • 12:00 - 13:00
    Networking Lunch / all participants
  • 13:00 - 13:15
    Official Opening Of The Congress
  • 13:15 - 13:30
    Keynote GDPR
  • 13:30 - 14:00
    Panel: GDPR and Code of Conduct
  • 14:00 - 14:15
    Macroeconomic Outlook on Europe
  • 14:15 - 14:30
    Doing Business in Bulgaria
  • 14:30 - 14:45
    International Debt Collection
  • 14:45 - 15:00
    Data Gathering
  • 15:00 - 15:30
    Networking Break
  • 15:30 - 15:50
    Motivational Speech: How reputation matters
  • 15:50 - 16:10
    Education of clients
  • 16:10 - 17:00
    Panel: Encountering Stereotypes with confidence
  • 17:30 - 18:30
    Affiliate members' meeting / Affiliate members only
  • 20:00 - 23:00
    Dinner at Vodenitsata
  • 23:00 - Open End
    Hilton Hotel Bar
  • 14:00 - 18:00
    Sofia city walking tour and Archaeological museum / For Partners
  • 20:00 - 23:00
    Dinner at Vodenitsata
  • 23:00 - Open End
    Hilton Hotel Bar
  • 9:30 - 10:00
    Keynote: Legislation Trends - Latest news from Brussels
  • 10:00 - 10:45
    Panel Discussion: Creditors Perspective – Best practices in Dealing with Debt
  • 10:45 - 11:30
    Networking Break
  • 11:30 - 11:50
    Keynote: ECB Guidelines on NPL
  • 11:50 - 12:45
    Panel Discussion: Trends in NPL landscape
  • 12:45 - 12:50
    Final words
  • 12:50 - 14:00
    Lunch
  • 14:15 - 17:15
    AGM / full members only
  • 19:00 - 22:00
    Dinner at Shtastlivetsa
  • 22:00 - Open End
    Bar-hopping / additional fee
  • 10:00 - 14:00
    Boyana Church and National History Museum / For Partners
  • 14:00 - 18:00
    Sofia city walking tour and Archaeological museum / additional fee
  • 19:00 - 22:00
    Dinner at Shtastlivetsa
  • 22:00 - Open End
    Bar-hopping / additional fee
  • 10:00 - 18:00
    Touristic programme for those staying: Full day tour to Plovdiv / additional fee