Congress Speakers

Program Schedule

Preliminary program can be changed.
  • 11:00 - 12:30
    Legal Affairs Committee Meeting / For LAC Members only
    Dr. Andreas Bücker,
    Director General of FENCA

    Claus Spedtsberg,
    President of FENCA
  • 14:00 - 19:00
    Registration desk 

    Visit our registration desk in the entrance hall of the Hilton Hotel and receive your congress materials.
  • 16:00 - 18:00
    Members’ Meeting /FOR FULL MEMBER ASSOCIATIONS ONLY
    Dr. Andreas Bücker,
    Director General of FENCA

    Claus Spedtsberg,
    President of FENCA
  • 17:00 - 18:00
    Affiliate Members´ Meeting / For Affiliate Members only

    Matija Arapovic

    Member of the FENCA Board

  • 19:00 – 23:00

    Reception: Welcome Drinks & Networking Dinner at Hilton Hotel

  • 23:00 - late
    Networking at the hotel bar "Quarterdeck"
  • 14:30 - 16:00

    Malta by Segway: Valletta Experience / Additional Fee

    Enjoy Malta's Unesco-listed city of Valletta, glide on a Segway that will take you around the capital of Malta, visiting the main squares and gardens around the city, with regular stops to explore the main sites.
    The tour is followed by an audio-visual show that tells the dramatic story of the islands' 7000 year history. Educational, informative and entertaining, the show traces the turbulent history of a small island nation that has overcome almost unimaginable odds to survive and prosper.
    Meet in front of The Malta Experience, the island's first audiovisual show.

    The tour must be booked directly through "Get your Guide". Prices start at: 55€.
    Please book well in advance to ensure your participation in this activity.
    Book your tour via "Get your Guide" by using this link. 

  • Anytime

    Valletta: Iconic City Attractions Self-Guided Audio Tour / Additional Fee

    Take the opportunity to discover Valletta, Malta with a guided walking tour on your own mobile phone. Explore the charming streets and walk under the City Gate to see Palazzo Parisio and Fort Saint Elmo.

    Please note that this is a digital tour. There is no meeting point and there's no need to meet up with a member of the staff. You are free to start using the app whenever and wherever you wish.
    Make sure to download your digital audio guide on your smartphone prior. Once downloaded, you can enjoy your audio content at any time. To redeem your digital tour, please read the information on your confirmation voucher. 

    The tour must be booked directly through "Get your Guide". Prices start at: 10€.
    Please book well in advance to ensure your participation in this activity.

    Book your tour via "Get your Guide" by using this link. 

  • 8:00- 10:00
    Registration Desk

    Visit our registration desk in the entrance hall of the Hilton Hotel and receive your congress materials.
  • 09:30 - 10:00
    Congress Opening

    Claus Spedtsberg

    President of FENCA
  • 10:00 - 10:10

    Welcome address


    to be confirmed
  • 10:10 - 10:20
    Key Note
    to be confirmed
  • 10:20 - 10:40
    Update on the FENCA CoC 

    Claus Spedtsberg
    President of FENCA

    Dr. Andreas Bücker
    Director General at FENCA

  • 10:40 - 11:00
    Networking Coffee Break

    Meet the other participants while enjoying refreshments and discover the exhibition area
  • 11:00 - 11:30

    Facts & Figures – FENCA Survey 2023

    Matija Arapovic
    Member of the FENCA Board 

  • 11:30 - 11:50
    Update on EU Legislation

    Dr. Andreas Bücker
    Director General at FENCA
  • 11:50 - 12:30
    Panel discussion: Pandemic, war, inflation &recession
    time for evolution in debt collection business | How debt collection agencies cope with crises and new challenges

    to be confirmed
  • 13:30 - 14:15
    Panel discussion: Data platforms, self-service portals for clients and consumers,
    and other technical means in international debt collection  


    Hendrik Finke
    Riverty Services GmbH

    Christian Kleefeld

    Riverty Services GmbH

    Michael Ringkvist
    Intecredo Systems ApS

    Moderated by Dr. Andreas Bücker
    Director General FENCA
  • 12:30 - 13:30
    Networking Lunch

    Meet the other participants while enjoying refreshments and discover the exhibition area.
  • 13:30 - 14:15
    Breakout Session 

    to be confirmed
  • 14:15 - 14:45

    Debt collection in Malta

     
    To be confirmed

  • 14:45 - 15:00
    Networking Coffee Break 

    Meet the other participants while enjoying refreshments and discover the exhibition area
  • 15:00 - 15:30

    Panel discussion: Service providers’ sustainability


    To be confirmed
  • 15:30 - 16:15

    Back to the Future: FENCA history


    To be confirmed
  • 15:30 - 16:15

    Breakout session 


    to be confirmed
  • 16:15 - 16:45

    One moment in time – historical FENCA


    To be confirmed
  • 16:45 - 17:00
    Closing remarks

    Claus Spedtsberg 
    President of FENCA
  • 18:00
    Departure by bus
  • 18:30 - 22:00
    Dinner at "La Valette Hall"
    Over a 3-course meal we look forward to an unforgettable evening with new and old friends.

    At 10:00 pm the bus will take us back to the Hilton Hotel.
  • 22:00 - late
    Networking at the hotel bar "Quarterdeck"
  • 8:05 - 15:00

    Malta: Gozo Full-Day Tuk-Tuk Tour and Lunch/ ADDITIONAL FEE

    Make the most of your time in Malta with a day trip to Gozo, where your tuk-tuk driver will show you around the island. Explore the shores of Comino by boat as you pass by the Blue and Crystal Lagoons.

    Soak up Gozo's charm and ancient history on this day trip from Malta. Take a tuk-tuk ride around the island of Gozo before cruising along the stunning coastline of Comino. Enjoy a light traditional Gozitan lunch with a refreshing glass of local wine or water.

    Meet your driver at a pick-up point near your accommodation. Relax as you travel to the boat. Admire the beauty of the Maltese coastline as you travel to the island of Gozo. Hear fascinating stories from your local multilingual driver.

    Smell the scent of wildflowers and taste the salty tang of the sea air as you traverse the coast and countryside in a tuk-tuk. Visit places inaccessible by hop-on, hop-off buses or public transport. See rugged cliffs give way to lush green valleys.

    Travel on time-worn cobbled streets. Explore the culture, passions and history of the island as you discover secluded coves, ancient forts, mythical caves and miraculous churches. Satisfy all your senses with an authentic local lunch and a glass of invigorating wine.

    Admire stunning sea caves as you return to your pick-up point.

    The tour must be booked directly through "Get your Guide". Prices start at: 79€.
    Please book well in advance to ensure your participation in this activity.

    Book your tour via "Get your Guide" by using this link. 

  • 09:45 - 19:00

    From Malta: Gozo Day Trip Including Ggantija Temples/ / ADDITIONAL FEE

    Discover Gozo's splendid highlights, such as Dwejra, the Citadel of Rabat, the ancient Ggantija Temples, and even a bit of legend: Odysseus is said to have been stranded there for 7 years.

    On this full day tour you will experience Gozo's magnificent heritage, visit key landmarks and discover hidden gems, all while enjoying the stunning beauty and distinctive charm that this tiny island has to offer.
    This tour begins with a short 20-minute ferry crossing to Gozo, which immediately sets the pace for Gozo's unique atmosphere.

    The tour must be booked directly through "Get your Guide". Prices start at: 68€.
    Please book well in advance to ensure your participation in this activity.

    Book your tour via "Get your Guide" by using this link. 

  • 09:30 - 12:00
    FENCA Annual General Meeting / For full Member Associations only
  • 10:00 - 13:00

    Valletta: 3-Hour Walking Tour/ Additional fee

    See the main attractions of Valletta and discover hidden gems on a 3-hour walking tour of Malta's capital. Explore the modernised parts of the city and continue along the historic streets of the magnificent city centre.
    Explore the elegant capital of Malta with a licensed guide and discover masterpieces of Baroque architecture and some of the finest palaces in Europe.

    Wander the narrow streets of Valletta and experience its rich history at notable sites from the days of the Knights of St John and the Grand Master, Jean de Valette.
    Get a feel for Malta's development over the centuries and discover an impressive array of buildings designed by some of the best European architects of the time.
    Admire the façade of St John's Co-Cathedral, visit Piazza Regina, see the magnificent National Library and much more.


    The tour must be booked directly through "Get your Guide". Prices start at: 18€.
    Please book well in advance to ensure your participation in this activity.

    Book your tour via "Get your Guide" by using this link. 
  • 10:30 - 12:00

    Malta by Segway: Valletta Experience/ Additional Fee


    Enjoy Malta's Unesco-listed city of Valletta, glide on a Segway that will take you around the capital of Malta, visiting the main squares and gardens around the city, with regular stops to explore the main sites and take photos.
    The tour is followed by an audio-visual show that tells the dramatic story of the islands' 7000 year history. Educational, informative and entertaining, the show traces the turbulent history of a small island nation that has overcome almost unimaginable odds to survive and prosper.
    Meet in front of The Malta Experience, the island's first audiovisual show.

    The tour must be booked directly through "Get your Guide". Prices start at: 55€.
    Please book well in advance to ensure your participation in this activity.

    Book your tour via "Get your Guide" by using this link. 
  • 14:00 - 17:00

    From Sliema: Valletta and the Three Cities Scenic Cruise/ Additional Fee


    Set sail from Sliema on a 90-minute scenic cruise. Enjoy the ride as you admire Valletta, the Grand Harbour, the three towns of Vittoriosa, Senglea and Cospicua and Gzira's Marsamxett Harbour.
    Cruise aboard our eco-friendly, fully air-conditioned, state-of-the-art 20 metre catamaran. Join us on our Traditional Harbour Cruise to relive Malta's gallant history as we cruise around the two natural harbours on either side of our capital city of Valletta; Marsamxett Harbour and the imposing Grand Harbour, where you will experience the past and view the magnificent forts, battlements and creeks around Valletta and the Three Cities. A detailed live commentary in English and German tells the story of the two great sieges of 1565 and 1942, as well as other landmarks that can only be seen from the sea. Free Wi-Fi and a bar with snacks and drinks are available on board.

    The tour must be booked directly through "Get your Guide". Prices start at: 20€.
    Please book well in advance to ensure your participation in this activity.

    Book your tour via "Get your Guide" by using this link. 
  • 19:30 - 22:00
    Dinner at Restaurant "Chophouse" / Self pay
    Spacious terrace with astunning view of Valletta across the harbour, for centuries described as "one of the finest views in Europe".

    The chefs at Chophouse source the freshest and finest ingredients, seasoning them with spices and herbs from around the world and cooking using both traditional and new methods. The Chophouse menu is an expression of their creativity.

    Following 3-course menue is waiting for you: 

    XXX TBC

    52.00 €
    Please register for the dinner in advance.

    Please note that food and drinks in the restaurant must be paid individually.


     

  • 22:00 - late
    Pub Crawl in Valetta / Self pay

     


     

  • 09:45 - 18:00

    Malta: Highlights of Malta & Mdina Full Day Tour with Lunch


    Experience some of Malta's most interesting highlights in just one day on a guided group tour. Explore the medieval city of Mdina, the Catacombs of St Cataldus and the Rotunda of Mosta. Stroll through the San Anton Botanical Gardens, take in the sea views from Dingli Cliffs and buy glass from local artisans.

    The tour must be booked directly through "Get your Guide". Prices start at: 59€.
    Please book well in advance to ensure your participation in this activity.

    Book your tour via "Get your Guide" by using this link. 

Our Sponsors & Partners

    Discover Malta

  • Welcome to Malta, the beautiful island in the heart of the Mediterranean. Malta has a rich culture heritage that dates back thousands of years, and is home to stunning beaches, crystal clear water and beautiful architecture.

    Get the know the beauty of the island and discover the history of Malta. Experience its unique culture and traditions, and enjoy many exciting activities.

Registration Tool

 
Registration instructions:

1. Each participant needs to make an individual registration.

2. Please note that from this year FENCA is taxable in the respective congress country.

3. The participation fee must be paid before the congress.
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Friday 13 October 2023

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Thursday 12 October 2023

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