Matija Arapovic holds Masters diploma of International relations and Diplomacy, Diploma in Engineering from the University of Zagreb as well as a Management diploma from Henley Business School.

He is a managing director of Prima Solvent, the largest Croatian debt management company, Board member of Prima Bon, a Company for risk assessment and credit reports, and President of the Croatian Debt collection association since 2007.

Matija is Chair of Industry Data Intelligence of FENCA and board member since 2017.

Since 2022, Marwin Ramcke is the Chair of EOS Holding GmbH. He started his career in the Otto Group as part of OBI@OTTO – in November 2001. In September 2007, he moved to EOS, and in March 2017 he assumed responsibility for the entire Eastern European business of the EOS Group. Since then, he has continuously pursued the successful expansion of this business.

The EOS Group is a leading technology-driven investor and service provider in the receivables management industry. With over 45 years of experience, EOS offers some 20,000 customers in 24 countries around the world smart services for all their receivables management needs.

Its key target sectors are banking, real estate, telecommunications, utilities and e-commerce. EOS employs more than 6,000 people and is part of the Otto Group.

Dr. Andreas Bücker holds a PhD from the University of Cambridge (2001) and is Managing Director of Politicomm, specializing in political communication, and the development and management of EU-Commission funded projects for federations, companies and institutions.

From 2001 to 2006 Andreas was Head of Sales and Marketing at Spiral Software Ltd, managing the client relations with major oil companies worldwide. After a one-year sabbatical as Senior Fellow at the University of Copenhagen in 2007, Andreas was responsible for politics and communications at the German association for executives in the chemical industry (VAA) before setting up Politicomm in 2010. He has successfully implemented EU projects on cross-border claims management, data protection, vocational training, diversity management, and demographic change, among others.

Since June 2013 Andreas is CEO of the Deutsche Inkasso Akademie, and has been in charge of FENCA’s political communication on the EU stage in Brussels since October 2014. In March 2016 he was appointed Director General of the EAA (European AVM Alliance).

Claus holds a MSc degree in Business, Language and Culture from the University of Southern
Denmark. He is the owner of Danske Inkasso in Denmark and Intecredo Inkasso in Germany. He has
more than 17 years of experience in the debt collection industry. Claus is currently the President of
the Danish Debt Collection Association, DiB, and he has been the President of FENCA since 2019.

Commercial training

Active in debt collection for 37 years

Co-owner of "Creditreform Romandie GNT SA, in Lausanne -CH" for 17 years

Secretary General of FENCA 2002 - 2004

President of FENCA 2004 - 2013

Member of the Board of Directors of Inkasso Suisse 1997 - 2021

 

Working for Riverty for almost 23 years, Tanja is heading the Global Key Account Management since 8 years, servicing clients along the full value chain or Riverty. Debt collection, especially international debt collection has always been a vital part of her role, helping clients to internationalize and optimize the recoveries as well as fueling growth and maintaining a solid customer base.    

Riverty`s mission is to help consumers to pay and to monitor their financial flows. From flexible payments to smarter accounting and consumer-friendly debt collection, its holistic solutions empower everyone to move at the pace of their life.

With more than 5,000 employees in 13 countries, the Riverty team is passioned about the individual and putting the consumer into the center of our activities. A human centric collection process, omni-channel communications and self-service platforms are the solid basis for their success in debt collection. Supported by our financial academy for consumers and our back in flow app Riverty helps consumers to return to financial freedom.

With more than 10 years of experience in the credit management industry, Vanessa Söderberg has spent the last six years shaping the sustainability agenda at Intrum by establishing internal governance structures and processes to enable day-to-day sustainability work across the business, participating in various ESG ratings, aligning with stakeholder expectations and implementing key legislation and frameworks such as the Global Reporting Initiative, the Task Force on Climate-Related Financial Disclosures and the UN Guiding Principles on Business and Human Rights.

Vanessa Söderberg holds a double Bachelor's degree in Political Science and International Relations and Affairs. Expanded expertise through a Master of Science with a major in International Administration and Global Governance, focused on topics connected to sustainable development.

 

 

As an Executive Vice President at Qualco Technology, Terry is leading the company’s Fintech Solutions evolution. He oversees all technology-related initiatives, leveraging new capabilities to provide innovative solutions that help businesses realise tangible benefits. His vast experience in the market combines unique industry know-how and solution design expertise to bring significant value to Fintech tools.

With extensive insight in the fields of Management, Consultancy, and Business Development, along with a proven track-record of significant accomplishments in the Credit and the Collection industry for more than 20 years, Terry has held leadership positions in established companies in United Kingdom and beyond. 

In his all-encompassing role at Qualco, Terry ensures for the effective deployment of Qualco’s technology and builds on the company’s stellar reputation for innovative services to create value for our clients while investing in relentless relationship-building.

Tanya spent several years as a sole practitioner, having previously gained invaluable experience as an associate with a number of local firms. She has occupied the post of Independent Member of the Planning Authority Board for five years, and Chairman of the Planning Appeals Board for a further six.  

Lucía Sánchez-Ocaña Leyun is Compliance Executive bilingual in English, She has 20 years of professional experience. Degree in Law and Master's Degree in stock markets. She is an expert in the implementation of compliance and data protection programs.

Lucía Sánchez-Ocaña Leyun has developed her career mainly in the financial sector, holding different positions in BNP Paribas, Altamar Capital Privado or Industrial and Commercial Bank of China. During the last 6 years, in Cabot Financial an Encore Capital Group company.

She is a board member of the Spanish Compliance Association, and teacher at several Spanish universities. Collaborated on Compliance books and conference speaker at different Compliance and ESG events.

Hendrik heads the Center of Excellence Operations (CoE) at Riverty. After studying and working abroad, Hendrik started his career within the Bertelsmann Group. In 2017, he joined Arvato Financial Solutions (now Riverty) and held various leadership roles within the Operations of the Debt Collection business in Germany. He is particularly interested in the close linking of data, tech and clear business use cases to generate tangible added value for clients. The CoE serves as the nerve centre for the operational optimisation of our diverse portfolio of fintech services. 

Anne Thomas has been with Cavalry Portfolio Services for over 10 years and has been in the debt collection industry for over 15 years. As part of her role, Anne is responsible to design, implement, and monitor the Compliance Management System. In addition, she serves as a member of Cavalry’s Compliance Committee and is currently the President of the RMAI Board of Directors, representing over 600 companies in the receivables management industry.