Presentation

• Africa - The Final Frontier - Stephen Mills
• How to motivate your staff - Harry Strausser III
• 1st European - Latin American Collection Companies Meeting - Pablo Salamone, Pierre Haincourt
• Share your best ideas - Jay E. Gonsalves
• EU Law - Stefan Zickgraf
• U.S. Commercial Collections Practices and Trends - Richard Brownlee, Tom Hamilton, Bill Mann
• Collection in The Middle East Yesterday and Today - Ebrahim Jawad
• What creditors wish to get from a collection company - Jean-Didier Clémençon
• Mature collection market and the role of an association - Kurt Obermaier
• India debt collection business - Kaviraj Singh
• Latin American explosion of credit and collection industry - Pablo Salamone
• Debt collection in China - The Rising Dragon - Paulson Lum
• Debt collection by the numbers sizing up the industry and its impact - Gary Rippentrop