Date: 27-29 September 2017
Location: Hilton Hotel Sofia - 1 Bulgaria Boulevard - 1421 Sofia
Event Link:

Join us at our annual conference in Sofia to discuss chances and challenges of the European market. We invite you to follow the future developments of our sector with stakeholders and decision-makers and meet international experts. Seize the opportunity to network with over 200 international collection pros and connect with other European colleagues.

Fall in love with the Balkans and be inspired by the sights of one of the oldest cities in Europe.

Make your reservations at the Hilton Hotel Sofia, which is located in the heart of the Bulgarian capital. You’ll appreciate the stunning backdrop of the Vitosha Mountain. It is the perfect home base for treating yourself to a long weekend in a vibrant city.

Excellent hotel rates starting at EUR 123 (including breakfast, VAT and local city taxes) are available. Book your room now by following this link.

Hilton Hotel Sofia - 1, Bulgaria Boulevard, 1421 Sofia
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+359 (0)2 933 5000

Be a part of the most important European branch meeting in the collection industry. We look forward to welcoming you to Sofia!


FENCA, the Federation of European National Collection Associations, represents the interests of the European credit management, debt collection and debt purchase sector on the European level, coordinating the exchange with the institutions of the European Union, stakeholders in the European financial services industry, consumer groups and the European public.

Founded in 1993, FENCA’s 23 national member associations represent 75% of all credit management, debt collection and debt purchase companies in Europe and hold 80% of the market share within the EU, with well over 80,000 staff providing services for more than five million businesses, including SMEs, European and overseas banks, as well as the public sector across the EU.

One of the key activities of FENCA is to set and continuously improve business standards and good practices within the sector across the EU, to which its members subscribe in order to provide the best possible service to creditors, clients and consumers alike.

The European credit management, debt collection and debt purchase sector re-injects between 45 and 55 billion Euros of valid claims back into the EU-economy each year, thereby securing above all the liquidity of micro, small and medium enterprises within the EU, while helping to keep the cost of credit at a reasonable level for all consumers.

Through its cooperation with the IACC (FENCA committee) and ACA International in the United States of America, FENCA is part of a worldwide sectoral network of credit management, debt collection and debt purchase companies.


  • Inkassoverband Österreich
  • Association of the Collection Agencies in Bulgaria
  • Croatian Debt Collection Agency Association
  • Danks InkassoBrancheforening
  • AIA - Asociace Inkasních Agentur
  • ANCR
  • BDIU
  • Makisz
  • UNIREC - Unione Nazionale Imprese a Tutela del Credito
  • NVI
  • PZZW-Polski Związek Zarządzania Wierzytelnościami
  • AMCC
  • ASINS: Asociácia slovenských inkasných spoločností
  • Svensk Inkasso
  • VSI - Verband Schweizerischer Inkassotreuhandinstitute
  • CSA - Credit Services Association
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