Strasbourg is one of the greatest historic cities of Europe. It is the largest city of the Grand Est region of France and the official seat of the European Parliament, the Council of Europe and the European Court for Human Rights.

The cathedral “Cathédrale Notre-Dame de Strasbourg” which celebrated its millenial in 2015, makes Strasbourg to one of the most beautiful cities in France. The whole city center of Strasbourg, which is also named „Grande Ile“ (Big Island) has been declared world cultural heritage by the UNESCO because of its fascinating architecture.

Last but not least, Strasbourg is popular for its traditional Alsatian specialities such as Sauerkraut, Tarte Flambée and Chocolate.

Congress Speakers

  • Mark J. Dobosz

    Mark J. Dobosz

    Executive Director of National Creditors Bar Association

    Mark J. Dobosz

    Executive Director of National Creditors Bar Association
    Mark J. Dobosz Mark Dobosz serves as Executive Director of The National Creditors Bar Association. The bar association is dedicated to serving nearly 2,000 attorneys engaged in the practice of creditors rights law.  
     
    Mark has spent 35 years working in a variety of leadership roles and areas for not for profit organizations including development, marketing, public relations, community and government relations operations and teaching. He has served in organizations that address community needs in the areas of education, health care, small business development, disabilities, and community development. Some of these include the SCORE Foundation, Out-of-Door Academy, the Mercy Health Care System, Easter Seals, Friends School in Detroit and other independent schools.  
     
    In the area of fundraising, Mark has been responsible for starting a foundation from the ground-level, multi- million-dollar campaigns, developing new fundraising programs, sponsorship programs, as well as expanding several annual giving, planned giving and special events programs. Mark has helped raise more than $30 million for the organizations he has served.  
     
    Mark has spoken extensively throughout his career on non-profit management, leadership and fundraising at various local, regional and national conferences. He is a member of the Association of Fundraising Professionals, ASAE – The Center for Association Leadership, American Marketing Association and the American Bar Association.  
     
    He is one of the contributing authors of the book “Do Your Giving While You’re Living” by Edie Fraser and Robyn Spizman, as well as the Editor and contributing author of – Business Planning Tools for Non-Profit Organizations – First and Second Editions.
     
    Mark serves on the Board of Directors for the new international Listen Learn Care Foundation and recently served as Vice-Chairman of the Board of Directors of The Office Depot Foundation. He has also served on the boards of several professional and non-profit organizations. He is a recipient of the CASE (Council for the Advancement and Support of Education) Circle of Excellence in Fundraising Award – the Council’s highest award, as well as, a 2010 recipient of the Listen Learn and Care Award from The Office Depot Foundation for his contributions to the not-for-profit sector.
     
    In addition to an undergraduate degree from St. Mary’s College, Mark holds Executive Certificates in Nonprofit Leadership and Management and, Transformational Nonprofit Leadership, from the Mendoza College of Business at the University of Notre Dame
  • Erwin Falkner

    Erwin Falkner

    President of FENCA

    Erwin Falkner

    President of FENCA
    Erwin Falkner Erwin Falkner holds a Diploma in Business Law with a specialization in International Law from the University for Business and Management in Essen.

    He is a native Austrian, owner and managing director of the collection company VYNTO GmbH & Co. KG in Germany and managing director of the collection service company DCG Portal B.V. in the Netherlands.

    He has over 23 years of experience in leading companies and associations in the debt collection and credit industry.

    Falkner was elected to the FENCA Board in 2015 and and became FENCA’s President in 2016.
  • Mark B. Naiman

    Mark B. Naiman

    President of Absolute Resolutions Corp. / Absolute Collections Corp.

    Mark B. Naiman

    President of Absolute Resolutions Corp. / Absolute Collections Corp.
    Mark B. Naiman In his position as President, Mark is responsible for all facets of operations at ARC and ACC, including management of personnel and creation and administration of policies.

    Mark has been involved in the stratification of over 800 individual transactions, as well as the analysis behind pricing and expected liquidations for over $18 billion in purchased accounts.

    Mark is also a frequent speaker on topics ranging from data security, operational best practices, historical industry analysis, encryption methodology, and relationship building.

    Mark currently serves his second term as Receivables Management Association International Board President.
  • Rayna Mitkova-Todorova

    Rayna Mitkova-Todorova

    General Secretary of FENCA

    Rayna Mitkova-Todorova

    General Secretary of FENCA
    Rayna Mitkova-Todorova Rayna Mitkova-Todorova has an M.A. in International Tourism from the University for national and world Economy in Sofia as well as an EMBA from Cotrugli Business School in Zagreb.

    She is currently President of the Bulgarian Collection Association since 2011 (reelected in 2014) and Managing Director of EOS Matrix Ltd. (debt purchase) and EOS Services (collection services).

    She started her collection business with a partner in 2002 so this year she is celebrating her 16th anniversary in business. Rayna was elected to the FENCA Board in 2015 and is FENCA’s General Secretary.
  • Dr. Andreas Bücker

    Dr. Andreas Bücker

    Director general of FENCA

    Dr. Andreas Bücker

    Director general of FENCA
    Dr. Andreas Bücker Dr. Andreas Bücker holds a PhD from the University of Cambridge (2001) and is Managing Director of Politicomm, specializing in political communication, and the development and management of EU-Commission funded projects for federations, companies and institutions.

    From 2001 to 2006 Andreas was Head of Sales and Marketing at Spiral Software Ltd, managing the client relations with major oil companies worldwide. After a one-year sabbatical as Senior Fellow at the University of Copenhagen in 2007, Andreas was responsible for politics and communications at the German association for executives in the chemical industry (VAA) before setting up Politicomm in 2010. He has successfully implemented EU projects on cross-border claims management, data protection, vocational training, diversity management, and demographic change, among others.

    Since June 2013 Andreas is CEO of the Deutsche Inkasso Akademie, and has been in charge of FENCA’s political communication on the EU stage in Brussels since October 2014. In March 2016 he was appointed Director General of the EAA (European AVM Alliance).
  • Leigh Berkley

    Leigh Berkley

    Vice President of FENCA

    Leigh Berkley

    Vice President of FENCA
    Leigh Berkley Leigh has 25 years’ experience in the credit industry, having run leading debt buyer and collection agency Tessera Group for 20 years before joining Arrow Global, a leading European debt purchaser and provider of debt management services, in 2015 as Director of External Affairs & Development.

    Leigh has also had 10 years of trade association leadership, as Chair of the Debt Buyers and Sellers Group, and posts including Treasurer, Vice President and 3 years as President of the Credit Services Association (CSA) in the UK.

    Leigh leads the Public Affairs portfolio as a Director of the CSA, and has been involved in various lobbying efforts including the European General Data Protection Regulation (GDPR) since 2012.  As Vice President of FENCA his portfolio is to develop a FENCA Code of Conduct for GDPR, and a second Code for pan-European Collections.
  • Steven Frieze

    Steven Frieze

    Head of the International Debt Recovery Department of Ward Hadaway

    Steven Frieze

    Head of the International Debt Recovery Department of Ward Hadaway
    Steven Frieze Steven is a solicitor in England and is the Head of the International Debt Recovery Department of Ward Hadaway.

    He was educated at Trinity College Oxford and lives in Leeds, England.

    He has specialised in international debt recovery for over 20 years and also was a Licensed Insolvency Practitioner for many years.

    He acts for export credit insurers and debt collection agencies in Europe, the USA, India, China and the Middle East and handles both B2B and B2C matters.

    He is a member of the Commercial Law League of America and on the editorial board of its Journal, a member of the League International for Creditors and the Insolvency Lawyers Association (in the UK).

    He has lectured extensively on topics relating to debt collection and insolvency in many countries.
  • Teodor Blidarus

    Teodor Blidarus

    CEO at Fintech

    Teodor Blidarus

    CEO at Fintech
    Teodor Blidarus Teodor Blid?ru? is a highly succesful Romanian antreprenor, with over 20 years of experience in the IT & C industry.

    He played a strategic and key role in growing several businesses. Teodor is currently CEO at Fintech OS, a fintech acceleration software platform that provides agile and complete digital transformation of banks and insurance companies.

    He founded and powered Softelligence, a software development company, along the journey from start-up to market leader.

    This brought him a nomination to the prestigious Ernst & Young “Entrepreneur of the Year”. At present, he continues to play a strategic role within the company.  As President of the Romanian Professional Association of Software and Services (ANIS), Teodor is involved in supporting entrepreneurs on the path to mature businesses.
  • Joshua Rozells

    Joshua Rozells

    Senior Manager – PwC – European Portfolio Advisory Group

    Joshua Rozells

    Senior Manager – PwC – European Portfolio Advisory Group
    Joshua Rozells Joshua is a senior manager who for the past 10 years has focused on providing strategic and transactional advice to buyers and sellers of  loan portfolios, non core assets of financial institutions and to credit management firms.

    He has a focus on the consumer and retail debt space. 

    He has significant cross border experience working on successful transactions in the UK, Ireland, Netherlands, Scandinavia and the US. His recent experience includes:

    - Buy side advisor to a Pan European Credit Management firms in successful acquisitions in the UK and Europe.

    - Lead sell side advisor to a UK bank on the disposal of £400m 2nd charge mortgage and unsecured loan portfolio.

    - Lead sell side advisor in 2014/2015 to a international bank in the UK on their successful disposal of a c.£8.5bn of UK 1st charge and 2nd charge residential mortgages and consumer finance business.

    - Sell side advisor  to a UK credit card provider on their successful disposal of an £80m unsecured NPL portfolio.

    - Led the sale process of a £280m Irish residential mortgage (equity release) portfolio.

    - Led buy-side due diligence for a UK bank in their successful acquisition of a £450m performing unsecured loan portfolio from UKAR.

    - Also in 2013, he led buy-side due diligence for a Private family trust in their successful investment in a UK and German student loan platform.

    - He has acted as lead sell side advisor to an multinational bank in their successful disposal of a €100m Nordic unsecured consumer finance NPL portfolio. The sales price achieved was 30% in excess of the reserve price.

    - Josh also has experience working on large Administration/Insolvencies such as Lehman Brothers, IBRC and Bradford and Bingley.
  • Kevin Shaw

    Kevin Shaw

    Creditor Engagement Manager - Money Advice Service

    Kevin Shaw

    Creditor Engagement Manager - Money Advice Service
    Kevin Shaw The Money Advice Service (MAS) are an independent body set up by the UK government. MAS have statutory responsibilities for improving the financial capability of the UK and for the co-ordination of the debt advice sector. MAS are the biggest single funder of free debt advice in England and Wales.

    One of MAS strategic objectives is to influence more consistent debt recovery practices and support for those in financial difficulty. Kevin is responsible for managing and developing Money Advice Service(MAS) relationships with the UK debt recovery industry. This includes Financial Services, but also Utilities, Local and Central government .He has experience of both the banking and utilities industries and specialises in debt management operations, project management and strategic relationships with the debt advice sector.

    Kevin is the author of the 2017 MAS publication “Working collaboratively with debt advice agencies – a strategic toolkit for creditors” and is the former editor of the on-line publication, UKAR Arena.

    He is a former Trustee / Director of Citizens Advice Gateshead.
  • Marwin Ramcke

    Marwin Ramcke

    Managing Director EOS Group and member of the EOS Board at EOS Holding GmbH

    Marwin Ramcke

    Managing Director EOS Group and member of the EOS Board at EOS Holding GmbH
    Marwin Ramcke - Studied Business Management at FOM University of Applied Sciences for Economics and Management

    - 1998-1999: Buyer at a medium-sized Company

    - 1999-2001: Military service at the German Navy

    - 2001-2007: OBI@OTTO/Baumarkt Direkt: in various positions; last position Head of Finance and Business Administration

    - 2007-2009: Senior Consultant Division Management Eastern Europe, EOS Holding

    - 2009-2016: Head of Division Management Eastern Europe, EOS Holding

    - 2010-2016: Managing Director EOS International Beteiligungs-Verwaltungsgesellschaft

    - Since January 2017: Member of the Board of Directors at EOS Holding GmbH, responsible for the region Eastern Europe
  • Matija Arapovic

    Matija Arapovic

    Chair of Industry Data Intelligence of FENCA

    Matija Arapovic

    Chair of Industry Data Intelligence of FENCA
    Matija Arapovic Matija Arapovic holds a Diploma in Engineering from the University of Zagreb as well as a Diploma in Management from Henley Business School.

    Currently he is also taking up Masters in Diplomacy at the Croatian University Libertas. He is a managing director of Prima Solvent, the largest local Croatian company, Board member of Prima Bon, a Company for credit reports, and President of the Croatian Debt collection association since 2007.

    Matija is Chair of Industry Data Intelligence of FENCA and board member since 2017.
  • Ondrej Dancak

    Ondrej Dancak

    Receivables, revenue assurance, cash flow, credit risk - CEZ

    Ondrej Dancak

    Receivables, revenue assurance, cash flow, credit risk - CEZ
    Ondrej Dancak I have been working for ČEZ Group for the past 12 years. During this time I worked in the controlling department of the Sales division overseeing the economic activities of ČEZ Prodej, the energy and gas retailer of the Group. I then moved to do the same for the group‘s foreign local trading units which included retailing companies in Slovakia, Poland, Bulgaria, Albania and Romania.

    Currently, in ČEZ Prodej, my tasks include cash flow and credit risk management and revenue assurance for business and household customers. Namely receivables and bad debt management, internal and 3rd party collection process, sale of receivables on the one side and insurance of receivables, customer vetting, monthly installments management, invoice payment terms and payment channels on the other.
  • Natalia Keserova

    Natalia Keserova

    Head of Retail Troubled Assets Group Department at Postbank (Eurobank Bulgaria AD)

    Natalia Keserova

    Head of Retail Troubled Assets Group Department at Postbank (Eurobank Bulgaria AD)
    Natalia Keserova Experienced Head Of Retail with a demonstrated history of working in the banking industry.

    Skilled in Negotiation, Internal Audit, Analytical Skills, Market Risk, Asset Management and NPEs management!
  • Sergiu Negut

    Sergiu Negut

    Business Growth

    Sergiu Negut

    Business Growth
    Sergiu Negut Sergiu Negut is an expert in entrepreneurial growth and business transformation. He is a frequently awarded speaker on topics related to innovation, growth, future trends and acts as Associate Dean with Maastricht School of Management Romania.

    Sergiu is an active Business Angel, with a number of local investments including frufru, 2performant, Softelligence or Fintech-OS. He is also an initiator of mentorship programs, acting as board member in various companies and associatiations including Romanian Business Leaders.

    Previously, Sergiu has been Executive Director of Regina Maria Healthcare Network, coordinating together with the founder an accelerated (10x) growth of the company through a mix of organic growth, greenfields and acquisitions. Before Regina Maria, Sergiu has project managed from Austria and Switzerland the East European expansion of Amgen. Sergiu proudly holds an MBA from INSEAD, and his previous education includes a Computer Science degree from Politehnica University of Bucharest and an International Business degree from ASE.

Program Schedule

  • 15:00 - 18:30
    Registration Desk
  • 16:00 - 18:00
    FENCA Members Meeting / for associations
  • 16:00 - 18:00
    Workshop: What is the likely impact of BREXIT on debt collection – and what can we do?
    Steven Frieze, Ward Hadaway
  • 16:00 - 18:00
    Fieldtrip 1: European Parliament
    Visit the European Parliament

    Strasbourg is the official seat of the European Parliament.

    Each month, Members gather here for four days to vote and debate in a series of meetings known as plenary sessions.

    Whether rejecting, amending or adopting proposals, this week is a high-point in the EU's law-making process.

    Visitors are invited to sit in on these sessions, and to find out more about this representative body in an informative talk lasting approximately one hour.
  • 16:00 - 18:00
    Fieldtrip 2: Bank Crédit Mutuel
    Crédit Mutuel is a major French bank, with headquarters in Strasbourg, Alsace.

    This bank is kind of Raiffeisen bank, i. the customers are also owner, no profit may be made.

    During our tour, we will learn about the payment methods in France, with credit cards, as well as online service.
  • 18:30 – 19:30
    Networking cocktail at Hilton hotel with ANCR members
  • 19:30 – 22:30
    Dinner at Hilton hotel with ANCR members
  • 22:30 - Open End
    Hilton Hotel Bar
  • 18:30 - 19:30
    Networking cocktail at Hilton hotel with ANCR members
  • 19:30 - 22:30
    Dinner at Hilton hotel with ANCR members
  • 22:30 - Open End
    Hilton Hotel Bar
  • 9:00 - 14:00
    Registration Desk
  • 9:00 - 9:30
    Opening and Welcome
  • 9:30 - 10:15
    FENCA´s Code of Conduct for GDPR
    Leigh Berkley, FENCA
    Dr. Andreas Bücker FENCA
  • 10:15 - 10:45
    Keynote: EU Regulation on Credit Servicers and Credit Purchasers
    N.N., European Commission
  • 10:45 - 11:30
    Networking coffee break
  • 11:30 - 11:50
    NPL landscape in Europe
    Joshua Rozells, PwC
  • 11:50 - 12:35
    Panel NPL Collection Trends in Europe and the US: The Perspective of Creditors and Investors
    Mark B. Naiman, Absolute Resolutions Corporation / Absolute Collections Corporation
    Ondrej Dancak, CEZ Group
    Natalia Keserova, Postbank (Eurobank Bulgaria AD)
    Marwin Ramcke, Member of Board of Directors, EOS Group
  • 12:35 - 13:00
    Latest Regulatory Developments in Europe
    Dr. Andreas Bücker, FENCA
  • 13:00 - 14:00
    Lunch
  • 14:00 - 14:30
    Keynote Preventive Restructuring and Second Chance for Entrepreneurs
    Prof. Dr. Angelika Niebler, MEP
  • 14:30 - 15:00
    Panel Financial Services and Consumers
    Kevin Shaw, Money Advice Service
    N.N., FENCA
    N.N.
  • 15:00 - 15:15
    Data Gathering for the European Collection Market 2018
    Matija Arapovic, FENCA
  • 15:15 - 15.45
    Networking coffee break
  • 15:45 - 16:10
    Digitilisation: Future Directions in FinTech
    Sergiu Negut, FinTech OS
  • 16:10 - 16.50
    Panel FinTech and Regulation
    Freddy Kelly, Credit Kudos
    N.N.
    N.N.
  • 16:50 - 17:00
    Closing Remarks
  • 17:30 - 18:30
    FENCA Affiliate Members’ Meeting
    Keynote Speaker
    Mark J. Dobosz, The National Creditors Bar Association
  • 19:00 - 23:00
    Gala dinner at Château de Pourtalès (full of surprises…)
    3 km outside the city center, you will find the Château de Pourtalès. Countess Mélanie de Pourtalès was known throughout Europe for her beauty and "savoir vivre".

    She welcomed many illustrious guests in her castle, such as King Ludwig of Bavaria, Prince Napoléon, emperor Wilhelm, the Prince of Metternich, Franz Liszt, Albert Schweitzer and many more.

    Join us for a dinner of culinary discoveries with a real Tarte Flambée-baker, a cheesemaker, a popular Strasbourg chocolatier and dancing.

    As FENCA has its 25th anniversary, the whole evening will be full of surprises.
  • 10:00 - 16:00
    Sightseeing tour: Discover the Alsace / Tour for accompanying people
    A trip to the magical wine-growing town of Obernai. This formerly free imperial city Oberehnheim is still partially surrounded by a city wall. In the center is the picturesque market square, surrounded by many historic Renaissance and half-timbered houses. The idyllic ambience invites you to take a walk through the narrow streets that bear witness to the rich history of Alsace
  • 19:00 - 23:00
    Gala dinner at Château de Pourtalès (full of surprises…)
    3 km outside the city center, you will find the Château de Pourtalès. Countess Mélanie de Pourtalès was known throughout Europe for her beauty and "savoir vivre".

    She welcomed many illustrious guests in her castle, such as King Ludwig of Bavaria, Prince Napoléon, emperor Wilhelm, the Prince of Metternich, Franz Liszt, Albert Schweitzer and many more.

    Join us for a dinner of culinary discoveries with a real Tarte Flambée-baker, a cheesemaker, a popular Strasbourg chocolatier and dancing.

    As FENCA has its 25th anniversary, the whole evening will be full of surprises.
  • 10:00 - 12:30
    FENCA Annual General Meeting
  • 9:30 - 12:30
    Walking through Strasbourg
  • 12:30 - 13:30
    Lunch
  • 14:00 - 16:45
    Sightseeing Boat tour on the Ill river / Additional fee
    Depart with us on a boat from the landing stage in front of the Château Rohan for a cruise through Strasbourg’s most beautiful quarters.

    We will pass through two historic locks, under several bridges, alongside the European Institutions and will return to the Château Rohan after about one hour.
  • 19:00 - 22:00
    Dinner at Maison Kammerzell / Additional fee
    This excellent Restaurant is a must-see in Strasbourg.

    You will linger a moment to gaze at this magnificent building of the 15th century which has known a prestigious past.

    Ranked as gastronomic and historic building, the Maison Kammerzell offers an unforgettable culinary experience in an exceptional setting. The “chef de cuisine” proposes a variety of delicious traditional and regional dishes.
  • 9:30 - 12:30
    Walking through Strasbourg
  • 14:00 - 16:45
    Sightseeing Boat tour on the Ill river / Additional fee
    Depart with us on a boat from the landing stage in front of the Château Rohan for a cruise through Strasbourg’s most beautiful quarters.

    We will pass through two historic locks, under several bridges, alongside the European Institutions and will return to the Château Rohan after about one hour.
  • 19:00 - 22:00
    Dinner at Maison Kammerzell / Additional fee
    This excellent Restaurant is a must-see in Strasbourg.

    You will linger a moment to gaze at this magnificent building of the 15th century which has known a prestigious past.

    Ranked as gastronomic and historic building, the Maison Kammerzell offers an unforgettable culinary experience in an exceptional setting. The “chef de cuisine” proposes a variety of delicious traditional and regional dishes.

Our Sponsors & Partners

    Discover Strasbourg

  • Strasbourg
    Strasbourg is one of the greatest historic cities of Europe. It is the largest city of the Grand Est region of France and the official seat of the European Parliament, the Council of Europe and the European Court for Human Rights.
  • Venues Strasbourg
    To explore Strasbourg, there are several possibilities: A walk through the old town will take you past the most beautiful sights, like the district around the cathedral. Strasbourg is one of the capitals of the European Union (alongside Brussels and Luxembourg), as it is the seat of several European institutions, such as the Council of Europe.

Registration Tool

 
Registration instructions:

1. Each participant needs to make an individual registration.

2. Accompanying persons (partners & spouses) can be added through ticking the box on the right. Through their registration, they are entitled to join the dinners, field-trips and sightseeing tours from Wednesday to Friday.

3. Please check the schedule above. The sightseeing programme on Thursday and Friday morning collide with the conference programme. It is not part of the official programme. They are primarly conceived for accompanying persons.

4. The sightseeing tour on Friday afternoon is specially conceived for the congress delegates, as it takes place after the end of the conference programme.

5. Book your room at the Hilton Hotel Strasbourg - 1 Avenue Herrenschmidt, 67000 Strasbourg, France link.
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CONTACTS / LOCATION

  • 1, Avenue Herrenschmidt, 67000 Strasbourg
  • reservation@hiltonstrasbourg.com
  • +33 3 88 37 10 10