Congress Speakers

Program Schedule

  • 11:00 - 12:30
    Legal Affairs Committee Meeting / For Members of the LAC only
    Dr. Andreas Bücker,
    Director General of FENCA

    Leigh Berkley,
    Vice President of FENCA

    Claus Spedtsberg,
    Member of the FENCA Board

    Dennis Stratmann,
    Manager European Affairs at FENCA
  • 15:00 - 18:30
    Registration Desk
  • 15:30 - 18:00
    FENCA Members Meeting / For full Members only
  • 15:00 - 18:00
    Fieldtrip A: Caravel on wheels / Additional Fee
    A bus tour through Lisbon where you learn about the history and top attractions of while going though narrow streets. The Tour takes about 2h and will be guided by audio and video. While you drive through the streets of Lisbon, you will try the Portuguese sweet "Pastel de nate", which was first made in the 18th century. The Tour is guided in Portuguese, English, French, Spanish, Germany and Italian. An guided assistant is always part of the crew.

    The Pick up and return will be in front of the congress Hotel.A bus tour through Lisbon where you learn about the history and top attractions of while going though narrow streets. The Tour takes about 2h and will be guided by audio and video. While you drive through the streets of Lisbon, you will try the Portuguese sweet "Pastel de nate", which was first made in the 18th century. The Tour is guided in Portuguese, English, French, Spanish, Germany and Italian. An guided assistant is always part of the crew.

    The Pick up and return will be in front of the congress Hotel.
  • 15:00 - 18:00
    Fieldtrip B: Tour of Cofidis / Additional Fee
    Cofidis Portugal is part of Cofidis Participation, the Consumer Credit holding in Credit Mutuel – the top 4 French Financial Group.

    After Banif Mais Consumer acquisition in 2015 we’ve achieved a market leader position in Portugal due to a wide product portfolio and aa very effective risk management.
    A Client experience centric organization is our vision in order to maintain a long term advantage over our competitors.
  • 18:30 - 19:30
    FENCA Affiliate Members Meeting / For Affiliate Members only
  • 20:00 – 22:30
    Welcome cocktail and dinner at the Myriad Hotel
  • 23:00 - Open End
    Hotel Bar
  • 15:00 - 18:00
    Fieldtrip A: Caravel on wheels / Additional Fee
    A bus tour through Lisbon where you learn about the history and top attractions of while going though narrow streets. The Tour takes about 2h and will be guided by audio and video. While you drive through the streets of Lisbon, you will try the Portuguese sweet "Pastel de nate", which was first made in the 18th century. The Tour is guided in Portuguese, English, French, Spanish, Germany and Italian. An guided assistant is always part of the crew.

    The Pick up and return will be in front of the congress Hotel.A bus tour through Lisbon where you learn about the history and top attractions of while going though narrow streets. The Tour takes about 2h and will be guided by audio and video. While you drive through the streets of Lisbon, you will try the Portuguese sweet "Pastel de nate", which was first made in the 18th century. The Tour is guided in Portuguese, English, French, Spanish, Germany and Italian. An guided assistant is always part of the crew.

    The Pick up and return will be in front of the congress Hotel.
  • 15:00 - 18:00
    Fieldtrip B: Tour of Cofidis / Additional Fee
    Cofidis Portugal is part of Cofidis Participation, the Consumer Credit holding in Credit Mutuel – the top 4 French Financial Group.

    After Banif Mais Consumer acquisition in 2015 we’ve achieved a market leader position in Portugal due to a wide product portfolio and aa very effective risk management.
    A Client experience centric organization is our vision in order to maintain a long term advantage over our competitors.
  • 20:00 – 22:30
    Welcome cocktail and dinner at the Myriad Hotel
  • 23:00 - Open End
    Hotel Bar
  • 9:00 - 14:00
    Registration Desk
  • 9:00 - 9:15
    Congress Opening
    Erwin Falkner,
    President of FENCA
  • 9:15 - 9:30
    Key Address
    Prof. Roberto Gualtieri,
    MEP, Chair of the ECON Committee of the European Parliament
  • 9:30 - 10:00
    FENCA’s Code of Conduct for GDPR
    Leigh Berkley,
    Vice President of FENCA

    Dr. Andreas Bücker,
    Director General of FENCA
  • 10:00 - 10:15
    Latest Data for the European Collection Market
    Matija Arapovic,
    Chair of Industry Data Intelligence of FENCA
  • 10:15 - 10:45
    Consumers and Collectors: Co-operation is possible!

    Kevin Shaw,
    Creditor Engagement Manager at Money Advice Service

    Antonella Nanna,
    Head of the National Juridical Council at Federconsumatori

    Moderator: Michela De Marchi,
    Member of the FENCA Board

  • 10:45 - 11:30
    Networking coffee break
  • 11:30 - 12:00
    Update on EU Legislation
    Dr. Andreas Bücker,
    Director General of FENCA
  • 12:00 - 12:50
    Panel: Regulating Credit Purchaser & Service: The NPL Market in the EU
    Dr. Andreas Bücker,
    Director General of FENCA

    Lina Rollby Claesson,
    Chief Compliance Officer, Intrum, Sweden

    Marwin Ramcke,
    Managing Director, EOS Holding GmbH

    Moderator: Leigh Berkley,
    Vice President of FENCA
  • 12:50 - 14:00
    Lunch
  • 14:00 - 14:45
    Panel: European Collection Practices
    Radek Lastovicka,
    President of AIA, Czech Republic

    Clemente Reale,
    CEO, Hoist Finance Italy

    Dirk Klok,
    Director Business Development of intrum,Netherlands

    Kai Pochmann,
    Director Business Development, Arvato infoscore GmbH

    George Kovacs,
    CEO f AMCC, Romania

    Moderator: Kay Uwe Berg,
    CEO, BDIU Germany
  • 14:45 - 15:05
    Is your International claim really time-barred? 3 Case Studies
    David R. Franklin,
    Honorary Consul of Iceland (ret), Franklin & Franklin, Attorneys - Advocats
  • 15:05 - 15:50
    Panel: Collection around the Globe
    Ayman Al Wadi,
    Group Executive Chairman, Al Wadi Holding Dubai

    Jan Stieger,
    Executive Director, Receivables Management Association International

    Marian Sangalang,
    President of Receivables Management Association International

    Mark Neeb,
    CEO at ACA International

    Moderator: Erwin Falkner,
    President of FENCA
  • 15:50 - 16.20
    Networking Coffee Break
  • 16:20 - 17.00
    How Technology is shaping the Future of the Collection Industry
    Luca Borella,
    Founder of the Startup DeepLoans

    Bill Flynn,
    Group General Counsel Lowell

    Matthias Ferber,
    CEO at Ferber-Software

    Moderator: Rayna Mitkova-Todorova
    Member of the FENCA Board
  • 17:00 - 17:45
    Achieving as a Team: Motivation Speech
    Jorge Sequeira,
    Motivational Speaker, Team Buliding
  • 17:45 - 18:00
    Closing Remarks
  • 19:30 - 23:00
    Dinner at Espelho d’Água
    This year's dinner will take place in the "Espelho d'água", which means "water mirror". The building is surrounded by a large water level, which forms the symbolic link to the Tejo river, just a few meters away.

    We warmly invite you to celebrate the 2019 Congress with us and enjoy the sunset on the river with new and old friends.
  • 9:00 - 16:00
    Sightseeing Tour: Discover Lisbon / For accompanying persons
    Lisbon is Portugal's capital and the hub of a multifaceted area that appeals to different tastes and senses. In a city that has been influenced by many different far-off cultures over time, there is still a village feel in each historic neighbourhood.

    Stroll through the Pombaline grid of streets in the Baixa district that opens on to the Tagus in Praça do Comércio, then follow the river to discover some of the city’s most beautiful parts: the monumental area of Belém with its World Heritage monuments - Jeronimus Monastery, the mediaeval quarters.

    We will have lunch at “Populli” Restaurante.
  • 20:00 - 23:00
    Dinner at Espelho d’Água
    This year's dinner will take place in the "Espelho d'água", which means "water mirror". The building is surrounded by a large water level, which forms the symbolic link to the Tejo river, just a few meters away.

    We warmly invite you to celebrate the 2019 Congress with us and enjoy the sunset on the river with new and old friends.
  • 10:00 - 12:30
    FENCA Annual General Meeting / For full Mebers only
  • 9:30 - 12:30
    Fieldtrip: Walking through Lisbon / Additional Fee
    For a perfect introduction to the colorful history and the stories of Lisbon, take a guided walking tour in Lisbon downtown. The best way to discover the city’s history and its famous historic places. We will show you the most beautiful views of Lisbon and its main districts, such as the historical Baixa, totally rebuilt after the massive earthquake of 1755. Walk in the glamorous Chiado, with its old cafés, boutiques, theatres and bookstores.
  • 14:00 - 18:00
    Fieldtrip: Tour to Sintra & Cascais / Additional fee
    The afternoon tour will begin with a drive into the magical town of Sintra, with its mystical palaces and exotic parks, where you are sure to feel as if you have stepped into a fairy tale. Then we will go through the valleys of the Sintra Park, stopping at several lookout places to enjoy the gorgeous views overlooking the Atlantic Ocean.

    We will then have a 30 min stop to enjoy the views from the high cliffs at Cabo da Roca, the most western point of continental Europe. Enjoy the beautiful towns of Cascais and Estoril, considered by many as the Portuguese.
  • 19:00 - 22:00
    Dinner at Restaurant “By the Wine” / Additional fee
    By The Wine - José Maria da Fonseca is a relaxing and cosmopolitan space in the heart of Chiado, with a carefully selected range of dishes that leaves no one indifferent.

    Inaugurated in 2015, By The Wine - José Maria da Fonseca offers a whole exclusive range of wines from the José Maria da Fonseca vineyards, founded in 1834 and the oldest producer of bottled table wines in Portugal, including some rare reds and whites, as well as the complete range of the famous Setúbal Muscatel collection.

    In all, there are about sixty different wines with appetizers and many other dishes to accompany them, ranging from Algarve homemade bread and Iberian Bellota ham, to the salmon ceviche, fillet-mignon steak sandwich, beef carpaccio or veal cheeks.

    Everything here is genuine, from the service to the ingredients used in each dish, each glass and each platter.

    Menu


    BELLOTA CHARCUTERIE & CHEESE SELECTION BOARD (Bellota” Ham, Chorizo, Cured Loin and Salsichon & Parmesan, Manchego, São Jorge (Azores) cheese and Alentejo cheese).

    - CEVICHE TERIYAKI (Salmon, red onion, chillies, chives, lime and teriyaki sauce).
    - QUESADILLA “CHIADO” (Chorizo, Provolone cheese, red onion and capers).
    - LOIN BEEFSTEAK SANDWICH (Loin beefsteak in a Typical bread from Algarve)

    Dessert: TRILOGY (Mix of Cake from Azeitão, Almond Tart and Chocolate Cake)
  • 9:30 - 12:30
    Fieldtrip: Walking through Lisbon / Additional Fee
    For a perfect introduction to the colorful history and the stories of Lisbon, take a guided walking tour in Lisbon downtown. The best way to discover the city’s history and its famous historic places. We will show you the most beautiful views of Lisbon and its main districts, such as the historical Baixa, totally rebuilt after the massive earthquake of 1755. Walk in the glamorous Chiado, with its old cafés, boutiques, theatres and bookstores.
  • 14:00 - 18:00
    Fieldtrip: Tour to Sintra & Cascais / Additional fee
    The afternoon tour will begin with a drive into the magical town of Sintra, with its mystical palaces and exotic parks, where you are sure to feel as if you have stepped into a fairy tale. Then we will go through the valleys of the Sintra Park, stopping at several lookout places to enjoy the gorgeous views overlooking the Atlantic Ocean.

    We will then have a 30 min stop to enjoy the views from the high cliffs at Cabo da Roca, the most western point of continental Europe. Enjoy the beautiful towns of Cascais and Estoril, considered by many as the Portuguese.
  • 19:00 - 22:00
    Dinner at Restaurant “By the Wine” / Additional fee
    By The Wine - José Maria da Fonseca is a relaxing and cosmopolitan space in the heart of Chiado, with a carefully selected range of dishes that leaves no one indifferent.

    Inaugurated in 2015, By The Wine - José Maria da Fonseca offers a whole exclusive range of wines from the José Maria da Fonseca vineyards, founded in 1834 and the oldest producer of bottled table wines in Portugal, including some rare reds and whites, as well as the complete range of the famous Setúbal Muscatel collection.

    In all, there are about sixty different wines with appetizers and many other dishes to accompany them, ranging from Algarve homemade bread and Iberian Bellota ham, to the salmon ceviche, fillet-mignon steak sandwich, beef carpaccio or veal cheeks.

    Everything here is genuine, from the service to the ingredients used in each dish, each glass and each platter.

    Menu


    BELLOTA CHARCUTERIE & CHEESE SELECTION BOARD  (Bellota” Ham, Chorizo, Cured Loin and Salsichon & Parmesan, Manchego, São Jorge (Azores) cheese and Alentejo cheese).

    - CEVICHE TERIYAKI (Salmon, red onion, chillies, chives, lime and teriyaki sauce).
    - QUESADILLA “CHIADO” (Chorizo, Provolone cheese, red onion and capers).
    - LOIN BEEFSTEAK SANDWICH (Loin beefsteak in a Typical bread from Algarve)

    Dessert: TRILOGY (Mix of Cake from Azeitão, Almond Tart and Chocolate Cake)

Our Sponsors & Partners

    Discover Lisbon

  • Lisbon
    Lisbon is Portugal's capital and the hub of a multifaceted area that appeals to different tastes and senses. In a city that has been influenced by many different far-off cultures over time, there is still a village feel in each historic neighborhood.
  • Venues Lisbon
    Experience the exciting city of Lisbon in different ways. How about a bus tour of the historic district on 25th September. Or be guided by the French Financial Group "Cofidis" and learn of the most effective risk management methods….

Registration Tool

 
Registration instructions:

1. Each participant needs to make an individual registration.

2. Accompanying persons (partners & spouses) can be added through ticking the box on the right. Through their registration, they are entitled to join the dinners, field-trips and sightseeing tours from Wednesday to Friday.

3. Please check the schedule above. The sightseeing tour on Thursday morning collide with the conference programme. It is not part of the official programme. They are primarly conceived for accompanying persons.

4. The sightseeing tour on Friday afternoon is specially conceived for the congress delegates, as it takes place after the end of the conference programme.

5. Book your room at the MYRIAD by SANA Hotels, by following this link.
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Wednesday 25 September 2019
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Thursday 26 September 2019

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Friday 27 September 2019

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Wednesday 25 September 2019
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Thursday 26 September 2019

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Friday 27 September 2019

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CONTACTS / LOCATION

  • Cais das Naus, Lote 2.21.01 Parque das Nações, Lisboa 1990-173
  • info@myriad.pt
  • +351 211 107 600